SHADANI INDIA PRIVATE LIMITED — COMBINED POLICIES, TERMS & CONDITIONS (For Bulk Purchase)

Welcome to Shadani India Private Limited. Please review our comprehensive Terms, Conditions, Returns, Cancellations, and Refund Policies below. For any inquiries, you can reach our support team at online@shadanigroup.com / info@shadanigroup.com or call us at +91-9310744140.

1. Orders, Payments & Processing

• Payment Terms: 100% advance payment is required to confirm all orders.
  
  
• Processing & Dispatch Time: Production, order processing, and dispatch times depend on the order quantity, product type, and customization requirements.
  
  
• Shipping Estimates: Standard orders generally take approximately 4–5 days for shipping and dispatch, subject to stock availability and production capacity at the time of confirmation.
  
  
• Final Confirmation: All orders are subject to stock availability, final approval, and confirmation by the Shadani team.
  
  

2. Cancellations & Order Modifications

• Standard Cancellation Window: You are generally entitled to cancel your order prior to dispatch from our warehouse. To exercise this right, you must contact our customer support team directly at +91-9310744140.
  
  
• Customized & Bulk Orders: Once customization, production, or processing has been initiated for customized or bulk orders, changes or cancellations are strictly not possible.
  
  

3. Returns & Eligibility

• Standard Return Window: You have 30 days after receiving your item to request a return (or 7 business working days under specific product/quality conditions such as expired goods or broken seals).
  
  
• EU 14-Day Cooling-Off Period: If merchandise is shipped into the European Union, you maintain the right to cancel or return your order within 14 days, for any reason and without justification.
  
  
• Item Condition Requirements: To be eligible for a return, items must be:
  
  
  • In the exact same condition as received (unworn or unused).
    
    
  • Accompanied by all original tags, labels, and packaging.
    
    
  • Supported by the original receipt, invoice, or proof of purchase.
    
    

4. Exceptions & Non-Returnable Items

• Non-Returnable Goods: Certain categories cannot be returned or refunded, including:
  
  
  • Perishable goods (such as food, flowers, or plants).
    
    
  • Custom products, special orders, or personalized items.
    
    
  • Personal care goods, cosmetics, or beauty products.
    
    
  • Hazardous materials, flammable liquids, or gases.
    
    
  • Sale items, promotional items, and gift cards.
    
    
• Exclusions: Refunds and replacements are not applicable for damages caused by customer negligence, misuse, or inappropriate storage conditions (verified at Shadani's sole discretion).
  
  

5. Damages, Issues & Replacements

• Transit Damage: Please inspect your order upon reception. In case of any damage during transit, you must inform us immediately with supporting photographs and videos. Subject to verification, we will arrange a replacement for the damaged product(s).
  
  
• Defective or Incorrect Items: Contact us immediately if you receive a defective or wrong item so our team can evaluate the issue and make it right.
  
  

6. Return Shipping & Process

• Pre-Approval Required: Items sent back without first requesting a return and obtaining a return shipping label/instructions will not be accepted.
  
  
• Return Address: All approved returns must be securely packed and sent to:
  
  

  Attention: Returns

  
  

  SHADANI INDIA PRIVATE LIMITED

  
  

  Plot No. D2 D3, Faridabad Industrial Town (FIT),

  
  

  Sector 57, Faridabad, Haryana 121004, India

  
  

  Tel Ph: +91-9310744140

  
  

• Shipping Charges & Risk: Unless otherwise agreed upon, transportation and return shipping charges are borne entirely by the customer. Because we cannot be held responsible for goods lost or damaged in return transit, we strongly recommend using an insured and trackable mail service.
  
  

7. Refunds & Processing Timelines

• Refund Evaluation: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  
  
• Refund Methods & Timelines:
  
  
  • For standard online orders, approved refunds are processed back to your original payment method within 10 business days (though bank/credit card processing times may vary).
    
    
  • For prepaid orders subject to specific verification (including physical counts), refunds will be processed within 30 business working days.
    
    
• Delayed Refunds: If more than 15 to 30 business days have passed since your return approval and you have not received your funds, please contact us immediately at online@shadanigroup.com.
  
  

8. Exchanges

• Fastest Route for Exchanges: To secure the item you want without delay, the fastest method is to return your current item for a refund and place a separate, new purchase for the desired item once the return is accepted.