Frequently Asked Questions (FAQs)

 

Ans. Shadani Candy is a premium candy selling brand that offers a wide range of delicious and flavorful candies made from high-quality ingredients. Our candies are known for their unique taste and are loved by both kids and adults alike.

Ans. You can purchase Shadani Candy directly from our official website (www.shadanigroup.com). We also have authorized retail partners across various locations where you can find our candies.

Q.  What is the shelf life of Shadani Products?

Ans. The shelf life of our shadani products varies depending on the product. Most of our products have a shelf life of several months, and the expiration date is printed on the packaging.

Ans. We are committed to providing you with the highest quality and satisfaction. To ensure that our product meets your needs and expectations, we have conducted rigorous quality assurance testing before delivering it to you.

Ans. Yes, all our products are 100% vegetarian and do not contain any animal-derived ingredients.

Ans. Yes, our products are safe for children. We prioritize the use of high-quality ingredients to offer a tasty and safe treat for kids and adults alike.

 

 

Ans. You will receive an email from us confirming your order, along with your order and payment details.

Ans. Yes, you can check the status of your order placed on the by logging into your account on the Website. 

Ans. In the unlikely event that your hamper products are damaged in transit, please contact us within 48 hours. Kindly write to us at online@shadanigroup.com with your order number, issue and a digital photograph of damaged goods for us to assess and verify their packaging/condition, and we will arrange for a replacement. No Refunds will be processed under any circumstances for products that are damaged in transit.

Q.  Can I place a bulk order for events or parties?

Ans. Yes, we offer bulk ordering options for events and parties. For inquiries about bulk orders, discounts, and customized packaging, please reach out to our customer support team at email: info@shadanigroup.com; Phone No.  +91 9310744140

Ans. Once your order has been placed, any cancellation or modification request should be communicated to us before the dispatch of the order for it to be accepted. Once shipped, the order cannot be canceled.

Q.  What is your return policy?

Ans. We want you to be completely satisfied with your purchase. If there is an issue with your order, please contact our customer support team within 48 hours of receiving your shipment, and we will be happy to assist you.  Please note products once purchased cannot be returned. No refunds will be processed. For any product which has been received in a damaged condition please refer to our response to the query above. In case you have additional queries or issues please get in touch with our Customer Support team at online@shadanigroup.com.

 

Ans. If you have successfully placed an order, you will receive an email from us containing your order tracking number and AWB number, you may check if We have already processed the dispatch of your order by:

• 1. Click 'Track Order at the footer of the Website after logging into your account.
• 2. Next, Enter the AWB tracking number and click on the track button now you can check the status of your order.

1. Dispatched:

   This means that We have processed the dispatch of your order. You can check the estimated delivery date next to each product.

2. Out for Delivery:

   This means that your package is out for delivery and should be delivered on the day on which this message is displayed.

3. Delivered:

   This means that your package has been delivered. In case you have not received your package, please contact us at online@shadanigroup.com.

• If you cannot find your order in Your Account, it's possible that you may not have completed the checkout process for such an order. Click the Cart button on the top right corner of the Website’s pages and check if your item is still reflected in your cart. If yes, click Proceed to Checkout to begin the purchase process. If the item is not reflected in Your Account or in your Cart, it is possible that you may have placed your order using an account associated with a different e-mail address. In case payment for an order fails, you will get a payment failure message on the payment gateway provider page and the amount will be refunded to your account if it has been deducted in 10-12 working days.
• Shadani India Pvt. Ltd. is partnered with  Rayzorpay for Online Payments. This is a rare occurrence and happens when the transaction response from the bank is interrupted due to connection failure before it reaches the Rayzorpay server. Status is updated at the end of the day after banking hours. In cases where the status is not updated:
• Scenario 1 - The payment got authorized by the bank but the communication of the same was not received by Rayzorpay. In this case, the customer's account will get debited by the bank. The payment status will be Initiated/Failed/Dropped. We receive a confirmation from the bank later and then we initiate a refund for the payment to the customer's account.

• Scenario 2 - The payment didn't get authorized by the bank. In this case, the customer's account will not be debited and we don't get any further updates from the banks. The payment status will be Initiated/Failed/Dropped.

 Ans. We currently offer free shipping only on orders above INR 1300/- and below that Standard shipping charges mentioned at the time of billing are charged.

Ans. We continuously try to deliver products purchased from Shadani India Pvt. Ltd. in the best condition and in the fastest time possible. However, we can’t commit to the same. When you place an order, we ensure that the order starts getting processed within 24 hours. The exact shipping time depends on the shipping address and post-ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Sometimes, the delivery may take longer due to bad weather, flight delays, political disruptions, and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. You can track your order online as well as you can call Customer Care at +91 9310744140 drop us an email at online@shadanigroup.com and we will be happy to help you. Also, our partnered courier service providers will provide you with the AWP number through which you can check and track the status of your order.

Ans. Yes, we offer international shipping all over the world. During the checkout process on our website, you can select your location, and shipping options and costs will be provided accordingly.

Ans. In case your order is delayed, please contact Us through one of the below options- email: online@shadanigroup.com, website: Enquire Now Option or call us at +91-9310744140

 

Q. What payment methods can I use?

Ans. Shadani India Pvt. Ltd is partnered with Razorpay for Online Payments. Our Partner Rayzor accepts – All major cards from all banks with Credit cards: Master/Maestro, VISA, American Express Debit cards: Master/Maestro, VISA, Rupay. Rayzorpay accepts payments from almost all prominent banks. Razorpay accepts payments via UPI. For further information, you can drop an email at online@shadanigropoup.com

Ans. Yes, it is safe to use your credit/debit card on the website as we do not store any kind of card information on the website.

Ans. Shadani India does not collect or store your debit/credit card information. If you suspect any compromise of your debit/credit card, please report this to your bank immediately. 

Ans. In case of payment errors/failure, please retry ensure:

• 1. Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
• 2. Your internet connection is not disrupted in the process